Thu, 8 October 2020
For this episode of the Salesforce Admins Podcast, we sit down with Marco Casalaina, SVP, Product Management, and GM of Einstein at Salesforce. We go over all things Einstein and what you should do with that all-important free prediction.
Join us as we talk about how to translate what you need to know into an Einstein prediction, how to know if you have enough data, and understanding what to do with the recommendations you get.
You should subscribe for the full episode, but here are a few takeaways from our conversation with Marco Casalaina.
The werewolf behind Einstein.
Marco started at Salesforce way back in 2005, working on what is now the Service Cloud as one of the original developers before eventually moving into product management. “A lot of old school admins who are listening to this podcast might know me as ‘Werewolf,’” Marco says, which was his handle on the old Answers and developer.force.com discussion boards where he has literally thousands of posts. While Salesforce has gone through a lot of changes since his developer days, some of Marco’s original code is still a part of the platform. “Whenever you click to dial a phone number...I wrote that code myself, it’s still there,” he says.
Today, Marco is the GM of Einstein, an AI that adds intelligence to the apps you build and use in Salesforce. With over 45 different Einstein applications and platform capabilities available today, “but the philosophy behind it is that it should be accessible to a Salesforce administrator,” he says, “you shouldn’t have to know how to code to use Einstein and you certainly shouldn’t have to know how to use algorithms.”
How to get started with Einstein.
If you’re like a lot of us, with all the Einstein options available it’s hard to figure out where to get started. Marco recommends taking a look at the pre-built applications. Many of these are included in the base Salesforce licenses, and even more importantly, they give you valuable insights on your data you can use right now. This includes smart features like opportunity scoring and case classification, a new feature in Winter ‘21 that can automatically read emails and classify them based on what it already knows about your previous cases. This feature is super easy to set up but can potentially save your organization tons of time, and it’s included in the base service cloud license.
To support you, there’s a new Prediction Builder module on Trailhead to help you get a handle on everything. “When it comes to Prediction Builder, you as an administrator—you’ve got to apply yourself a little bit,” Marco says, “you’ve got to think through what is it exactly that you’re trying to predict.” That means getting specific and boiling it down to KPIs you can put into the application.
“You can predict a yes or no question or a number so you have to reduce it to that,” Marco says, “then the next question is, do I have enough data to make this prediction and is that data in Salesforce?” Einstein needs a minimum of 400 records to make a guess, but with algorithms, the more the merrier. What you get is a probability, and it’s up to you to translate the results and figure out what to do about it.
What to do with your free prediction.
So you get one free prediction to make the case to your organization that they should invest more in Einstein—what should you do? Marco highlights a few common predictions, including late to pay, prospect scoring, and the likelihood of churn (which is basically the likelihood of something not happening). Next Best Action is another powerful freemium feature that is only getting better, so check it out.
One of the coolest things about Einstein is that it’s constantly learning and retraining itself. Lots has changed in 2020 and businesses need to be nimble—you may find yourself selling to a new market, or in a new way that you hadn’t considered before. Unlike other lead scoring methods where you need to write a set of rules, Einstein automatically makes predictions itself based on the data coming in. It’s only getting more and more powerful as time goes on, so now’s the time to make the case to your organization that they need to get smarter.
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Direct download: Get_Started_with_Salesforce_Einstein_with_Marco_Casalaina.mp3
Category:general -- posted at: 4:00am PDT