Wed, 26 February 2020
Today on the Salesforce Admins Podcast, it’s time for another Lightning Champion Spotlight episode. We talk to Shun Kosaka, Salesforce Application Development Specialist at Accenture. We’re at the final episode of our six-part series, the Lightning Champions Spotlight, hosted by Kelly Walker, Senior Adoption Consultant at Salesforce. We talk to our amazing Lightning Champions to find out about their career journey, how it lead them to the Lightning Experience, advice on handling change management, and why Lightning Experience is so awesome.
Join us as we talk about how to win over stakeholders by focusing on game-changing features, and what it was like to translate all fourteen Superbadges into Japanese.
You should subscribe for the full episode, but here are a few takeaways from our conversation with Shun Kosaka.
Why showing is better than telling with Lightning.
Shun initially studied electrical engineering in university with an emphasis on telecommunications. “I wanted to work with something I can use to realize business more quickly, so I got a job as a software engineer,” he says. He started out working on general system development and supporting project management.
“After I completed some Lightning Projects,” Shun says, “I think one very good point of Lightning is that the component features are intuitive and easy to explain.” So when he’s showing Salesforce to the business side people on his team, he can simply change things on the fly to really demonstrate the power of the platform and how it can make their jobs easier. Features like Mass Quick Action combined with Flow, Process Builder, and the other automation tools can create some really powerful synergies. The game-changing applications can really win over stakeholders and drive adoption.
Communicate for success in change management.
Based in Tokyo, Japan, Shun has really taken a deep dive into his community to drive enthusiasm for both the platform in general and Lightning in particular. He’s done a lot of work to localize Salesforce content for his Japanese audience, translating the Trailhead Superbadges for his community. He recently worked through the Process Automation Superbadge and the users who worked with his translation passed, which gives him a lot of satisfaction.
As far as change management goes, Shun has a lot of experience both changing from Lightning to Classic himself and helping his clients through the process. “When we work with technology, we always need to handle change management,” he says, “before starting your project, define the guidelines of change management, define the communications with executive stakeholders, and assign a team for it.” In other words, make a plan for how you’re going to execute rather than wait for problems or miscommunications to pop up.