Salesforce Admins Podcast

This week on the Salesforce Admins Podcast, we’re joined once again by Shannon Hale, Platform Product Leader at Mulesoft. We learn what Mulesoft Composer is and what it can do, why she’s so passionate about making admins’ lives easier, and what the Shannon Hale Salesforce SWAT Team is.

Join us as we talk about what Mulesoft Composer can do for you and your org, and why admins hold a special place in Shannon’s heart.

You should subscribe for the full episode, but here are a few takeaways from our conversation with Shannon Hale.

Integrating multiple systems

“It’s always a challenge when you have data in one system and data in another system but your workflow doesn’t necessarily take that into account,” Shannon says, and if you don’t have any sort of integration you’ll find yourself manually entering data from one to the other. Not only is that highly prone to error, but it’s time-consuming. “Anytime you can automate those processes,” she says, “you can save yourself time and you can streamline those business processes.”

To solve this problem, Shannon and her team are building a new Design Time tool, Mulesoft Composer, for building integrations across different systems to connect your data sources together, developed specifically for admins. “You’re just a person, trying to do a job, and your job happens to have data in two systems and you want them to talk to each other,” she says.

Why Mulesoft Composer makes Integrating easier

When it comes to how to put Mulesoft Composer to work for you, Shannon says to start with the things that are time-consuming or error-prone in your org—anything that happens frequently. So you can identify where you need your integration to happen, then which data you need to move over and whether or not there are multiple steps involved (like sending an email or Slack message), then switch over to the composer.

Mulesoft Composer comes as a Managed Package, so it’s embedded directly into Salesforce, so the next step is to start a new flow and create your integration. From there, you log into both systems, choose the fields, objects, and triggers you want to work with, and then choose an action and a system to do it to. Think about it like Flow Builder, but for creating integrations between two systems. At the end of the day, this is about putting tools that were previously only in the purview of developers into the hands of admins to help them work their magic and make things easier for everyone.

Listen to the full episode for more info about how to get executive buy-in and why Mulesoft Composer is a lot like the point-and-click tools you’re already used to using.

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Direct download: Shannon_Hale_on_Mulesoft_Connector.mp3
Category:general -- posted at: 3:00am PST

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