Admin Skills Kit with Nana Gregg

Today on the Salesforce Admins Podcast, we talk to Nana Gregg, Solution Architect and Learning and Development Manager at VFP Consulting.

Join us as we talk about the Salesforce Admin Skills Kit, why your background matters much more than you think when you’re trying to be an Admin, and why the Skills Kit helps employers looking to hire Admins, too.

You should subscribe for the full episode, but here are a few takeaways from our conversation with Nana Gregg.

Nana’s EASY Methodology

You might recognize Nana from her stint as an Admin Keynote speaker at Dreamforce ‘18. “What I said to Parker is that it’s actually easy to be an Awesome Admin,” she says, but that’s an acronym for her EASY Methodology:

• E: Embrace change. Everything changes in tech every single day, and you need to embrace that and go with it.
• A: Always be learning. There are three new releases a year, not to mention what’s happening in your business and org.
• S: Show and tell. As Nana says, “When you build it, they will come.” Show what you’re working on and tell them about it!
• Y: You got this, and if you need help, you have the power of the community behind you.

Your background is just as valuable as your tech skills

With the recent launch of the Admins Skills Kit, we wanted to talk to Nana about how that squares with her EASY Methodology. It’s a recipe for success for Admins and also a guide to help employers figure out what to look for when they’re hiring.

As an accidental Admin, Nana can relate to just how many skills you need to bring to your job that aren’t necessarily technology-facing. No matter your background, there are skills you’ve picked up along your journey that can help you to succeed as an Admin and now you can name them and market them. She sees how things like learner’s mindset, change management, and project management fits into the framework she laid out at Dreamforce four years ago.

Why the Skills Kit matters to employers

As someone who now is in the position to hire Admins, Nana also appreciates how helpful the Admin Skills Kit is as a framework for people making that job posting. When you’re sitting on the other side of it, you might see “Salesforce” and throw in every developer buzz word you can think of hoping you’re saying the right thing, or you might see “Administrator” and go with that.

The Skills Kit not only lists out everything that goes into being an Admin and doing it well, it also gives concrete examples to let both Admins and employers know exactly what they’re looking for. And if you need help, each skill also has resources to help you Always be learning.

Be sure to listen to the full episode for all the great insights, including why S should maybe stand for Showcase your skills, and how the community helped Nana rebuild after a tornado hit her house.

Podcast swag

• Salesforce Admins on the Trailhead Store

Learn more

• Salesforce Admin Skills Kit
• Nana’s Dreamforce ‘18 Admin Keynote

Social

• Nana: @nanahg3
• Salesforce Admins: @SalesforceAdmns 
• Gillian: @GillianKBruce
• Mike: @MikeGerholdt

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