Thu, 25 May 2023
Today on the Salesforce Admins Podcast, we sit down for coffee with Mike, Gillian, and Josh Birk.
Join us as we chat about the Summer ‘23 Release, Einstein GPT, and what makes a Dreamforce speaker submission stand out.
You should subscribe for the full episode, but here are a few takeaways from our conversation with the Admin Evangelist Team.
Summer ‘23 Release
May is coming to an end, which means the Summer Release is just around the corner. The team has been hard at work on content to help you get up to speed on everything you should know. Be on the lookout for even more content, with on-demand Release Readiness Live videos for Admins and Devs, and the Learn MOAR blog post series both coming out soon.
We talk through some features we’re looking forward to, both large and small, from horizontal alignment on dynamic fields to custom property editors. There’s a lot to look forward to!
There’s been some buzz about Salesforce and AI lately, specifically the announcement of Einstein GPT. We already have some content out there about what admins can do with it right now, but there’s a whole lot more info coming soon.
As more and more AI is incorporated into Salesforce, what we do as admins is naturally going to shift and change. Some things will definitely become easier to accomplish, but the value we bring in understanding business processes and translating them into a solution that works will be even more critical.
Submit to present in Dreamforce 2023
We’re currently looking for presenters for the Admin track for Dreamforce 2023. As someone who reviews submissions, Mike recommends focusing on a few quality abstracts that you’re really excited about instead of trying to apply with every idea you can possibly think of. “It’s not about the number of cupcakes you show up with, it’s about the quality of the cupcake,” he says.
If you’re looking for ideas, a good place to start is in the Trailblazer community. If people are talking a lot about something over there, it’s probably going to be a topic we want to cover. And be sure to listen to the full episode for more about the Build a Blog series, and the theory that the Flintstones actually takes place after the Jetsons.
Thu, 18 May 2023
Today on the Salesforce Admins Podcast, we talk to Skip Sauls, Senior Director of Product Management at Salesforce. Join us as we chat about why data is so important to reporting, what some big-data terms are, and some fun hobbies that Skip enjoys outside of building awesome products for Salesforce admins.
You should subscribe for the full episode, but here are a few takeaways from our conversation with Skip Sauls.
The data lakehouse
Skip is the product manager in charge of the ecosystem for Data Cloud, which unifies data from Salesforce and other sources to give you a single source of truth for everything your organization knows about your customers. This will make it easier to do everything from generating reports and dashboards to implementing new apps across the organization using the data you have, no matter where it’s coming from.
For admins, Data Cloud will remove the need to move data around every time you want to use it somewhere else. This reduces the risk of using old data or accidentally opening up a security vulnerability. Instead, you’ll keep your data in a centralized “Data Lakehouse” (both a data lake and a data warehouse) and pull it from there when you need to use it for something.
What you get from centralizing data
Centralizing your data management in one place has a number of other benefits. For one thing, it gives you a framework for making important decisions about which source is the most authoritative so you can resolve any conflicts that may come up when there’s a disagreement. What’s more, it’ll minimize situations where reports and dashboards don’t match up because they were created from different sources or pulled at different times.
Today, when new data comes in from somewhere, you can’t necessarily be sure how long it will take to update in your other orgs. With Data Cloud it’s all in one place, which means any changes will be reflected everywhere simultaneously. And if you need to figure out why a report is telling you something different today than it did yesterday, you can go back and look at a snapshot without having to dig through multiple orgs.
The future of Salesforce
Going forward, the hope is to build more and more Salesforce features that are used in multiple orgs on top of Data Cloud, separate from individual platforms. This gives every platform you use access to the same powerful tools like advanced analytics. It’ll also make it possible for third party platforms to work directly with Salesforce capabilities, offering more flexibility for your org.
This all gets even more exciting when Skip starts talking about the possibility for building apps that can be reused throughout an org, or even users creating things with generative AI. The streamlining provided by Data Cloud will make all of that possible.
Be sure to listen to the full episode for more of Skip’s thoughts on the future, and what Evel Knieval’s stunt bike can tell us about where technology is headed.
Thu, 11 May 2023
Today on the Salesforce Admins Podcast, we talk to Elizabeth Bochanski, a newly-certified Salesforce Admin and MidAtlantic Dreamin’ Volunteer Committee Member.
Join us as we chat about prepping for your first Salesforce certification and why in-person networking is so important.
You should subscribe for the full episode, but here are a few takeaways from our conversation with Elizabeth Bochanski.
Taking the leap and becoming a Salesforce Admin
Elizabeth was working in sales for a mortgage company when they announced they were switching over to a new platform: Salesforce. While many of her coworkers were grumbling about having to change their routine, Elizabeth was excited about all the ways this new technology could make their lives easier. She started making suggestions and, without knowing it, became a power end user at her organization.
During the pandemic, when everyone was stuck at home, Elizabeth happened to be hanging out with her cousin who happened to be an accidental admin. Togther, they sorted out an issue she was having in her org. That’s when Elizabeth realized that maybe she should pursue this admin thing more seriously.
How to make studying a hands-on experience
At TrailblazerDX this year, Elizabeth dove into the Camp Quick Start area. It was exactly what she was looking for because, as she was studying for her certification, she had realized that hands-on learning was key for her. “Going into learning Salesforce, you need to have an idea of what way you learn,” she says.
For Elizabeth, one thing that really helped was to get into an org and do things while learning about them. “When I was taking a practice test and got a question wrong, I would go and find the answer within the org,” she says. She also highly recommends finding a study group for the shared motivation and support.
The importance of in-person networking
Going forward, Elizabeth has her sights set on getting better with Flow, understanding security, and diving into Object relationships. She’s also thinking about what comes next, like getting the Platform App Builder and Business Analyst certifications. She already has experience working with admins on business processes from her time as a power end user, so it’s a logical next step.
The other thing that Elizabeth emphasizes is the importance of networking. And not just virtual networking, but in-person events. It’s how she met her mentor, and how she ended up being a guest on the pod. You never know who you’re going to run into at a live event, and where a chance meeting might take you, so put yourself out there.
Direct download: Elizabeth_Bochanski_on_Starting_Learning_on_Trailhead.mp3
Category:general -- posted at: 3:00am PST
Thu, 4 May 2023
Today on the Salesforce Admins Podcast, we talk to Gorav Seth, Salesforce Platform Manager at Ashoka, and Eric Smith, Technical Architect at RafterOne.
Join us as we talk about the flow solutions they came up with to improve their processes in their orgs, and how you can get started building your own flows.
You should subscribe for the full episode, but here are a few takeaways from our conversation with Gorav Seth and Eric Smith.
25+ years of Salesforce experience in one episode
We brought Gorav and Eric on the show to talk about their upcoming appearances on Jennifer Lee’s Automate This! YouTube show. If you don’t already tune in, now’s the time to start. They’ll go over the cool Flow solutions they came up with to improve things at their orgs. But first, a little bit more about our guests.
Gorav has a background in plant biology but got involved in the ecosystem when he migrated his nonprofit to Salesforce and fell in love with the technology. Eric’s been in technology for over 45 years, and his path took him through a telecommunications company that was using Salesforce essentially as a Rolodex. He quickly realized that they were barely scratching the surface of what they could do with the platform, and started building things to help his team of product managers do their jobs better.
Collectively, they have over 25 years of experience in Salesforce.
One thing we wanted to ask our guests is how they think about automations and why you should build one. For Gorav, it’s about the massive improvements you can make to usability on both the front end and the back end. For Eric, it’s also about improving data quality and data security. “A well-designed automation will reduce steps for somebody that has to interact with it and improve the quality of the data that comes out of it,” he says.
On Automate This!, they’ll each share a pretty nifty Flow solution they found to replace a clunkier process. Gorav consolidated multiple notifications into one rich text email that gave his users all of the information they needed in one place. They ended up replacing something like 10 workflow rules with one streamlined flow.
Eric’s users needed to constantly refer to the case number they were working with but were spending a lot of time trying to find it. He created a utility to highlight field data on a Lightning record page using a screen flow and saving a ton of time.
Starting with Flow
Flow offers a lot of possibilities for simplifying and improving things but it can still be intimidating when you’re starting out. Eric recommends breaking your process down into the smaller steps that need to happen in order to get from point A to point B.
And, Gorav adds, it’s an iterative process. You can and should use the debugger to understand what’s happening and why. Take it one step at a time and focus on improvements to your process. “We’re not trying to rebuild this stuff,” Gorav says, “we’re trying to say, ‘How can we do this better?’”
There are a lot of great tips in this podcast about the importance of learning in your career, when to use subflows, and more, so be sure to listen to the full episode and don’t miss their appearance on Automate This!
Direct download: Gorav_Seth_and_Eric_Smith_on_Cool_Flow_Solutions.mp3
Category:general -- posted at: 3:00am PST