Salesforce Admins Podcast

Today on the Salesforce Admins Podcast we’re talking about what our amazing Salesforce Admins and Developers are doing to create more entryways for more people of color in tech. As our guests, we have Shonnah Hughes, a Salesforce MVP, mentor and women in tech chapter leader; Selina Suarez, a Product Manager at Salesforce and advocate for education equality; and Rakia Finley, a CRM and Salesforce Developer and the Chief Strategy Officer at Surge Assembly.

Join us as we discuss some of the amazing things our Salesforce Admins and Developers are doing to encourage diversity and bring more people of color into tech. Learn how Shonnah Hughes is using Trailhead to teach Salesforce to students in her community and how Selina Suarez has partnered with Monroe College to create Salesforce Bootcamps. You’ll also get the inside scoop on how Rakia Finley worked on the Obama administration’s White House Council on Women and Girls to help create more pathways for women of color to get into tech.

You should subscribe for the full episode, but here are a few takeaways from our conversation with Shonnah Hughes, Selina Suarez, and Rakia Finley.

 

Engaging students with #Trailhead4All.

As Shonnah explains, #Trailhead4All is a community-based initiative that provides Salesforce training via Trailhead to youth in her local community. “It’s a call-to-action for all community members to reach out and give back to their community utilizing Trailhead,” says Shonnah.

“I took that call-to-action personally. Who doesn’t love Trailhead? It’s an amazing tool. It’s used by everyone in the community and makes learning Salesforce easy and fun,” she says.

As Shonnah explains, #Trailhead4All has had a huge impact on her life. “I’m able to go into local classrooms and talk to them about my career, my journey, my path and how Salesforce Trailhead can help them as well. Being able to see the looks on their faces, the joy and the fun they’re having while learning is priceless,” she says.

 

Partnering with Monroe College to create Salesforce Boot Camps.

When asked why focusing on technology and college students so important to her, Selina says,  “my passion comes from the fact that I grew up in the inner city of New York City. I came from an area that no one I knew went into technology. I wanted to change that and give people who had the potential a blueprint.”

She’s partnered with her alma mater, Monroe College, to create Salesforce boot camps. As Selina shares, “last year, we did a two-day full immersion boot camp where used the user group community in New York City and Salesforce employees, and we created a curriculum that did a couple of different things. First, we focused on: what Salesforce is, the ecosystem, what kind of skillsets you need, and what kinds of jobs are out there.”

“Next we went through Trailhead to show them how to build an app from beginning to end,” she says. As Selina points out, “If you’re going to use social media to grow your career you need to be where your industry is. We ended the two days by having LinkedIn come in and tell the students how to leverage social media to grow your career.”

 

Be intentional about making diversity a priority.

While it’s crucial that we partner with elementary, high school, and college students, it’s also important to partner with government entities. Rakia Finley worked on the Obama administration’s White House Council on Women and Girls to help create more pathways for women in color to get into tech.

While she saw lots of amazing initiatives that targeted students, she felt something was missing. “The companies that were going to hire these people, they weren’t prepared for this workforce. They didn’t have true institutional knowledge of how they can create an inclusive workforce, how they can create checks and balances to make sure that inclusive workforce is founded on equality and inclusion. I wanted to be a part of educating them on that,” says Rakia.

When it comes to the technology world, Rakia says, “our managers, our CEOs, it’s still not an inclusive environment. We’re still not seeing that diversity. How do we get them involved? We partnered with the Obama administration and a number of amazing organizations, and asked these tech companies to make a pledge of inclusion and equality.”

 

Understand where your passion lies and where you can be of benefit.

When asked what advice they’d give people who want to be change makers, Rakia starts by saying, “part of getting involved is understanding where your passion lies and where you can be of benefit. Because of my passion and the community I belong to, I work a lot more with people who hire, CEOs and business owners on how they can make that pathway for women of color.”

Shonnah encourages community members, “don’t be afraid to lean in, reach out, be uncomfortable and go into spaces where you wouldn’t normally be. That’s where you’re going to see the most amount of change within others and yourself.”

Selina adds, “All of this is outside of our normal 9-5. You have to do something that makes you excited. You have to carve out the time and resources. I look for other people who are just as passionate as I am because they’re going to work just as hard as I am.” 

For more insights, make sure to follow Selina Suarez (@SelinaSFDC) and Rakia Finley (@RakiaMC) on Twitter.

Links:

We want to get your suggestions for guests on the podcast, and we need your help! So tweet your guest suggestions and support to @SalesforceAdmns to help us get more Awesome Admins on the podcast.

We want to remind you that if you love what you hear, or even if you don’t head on over to iTunes and give us a review. It’s super easy to do, and it really helps more Admins find the podcast. Plus, we would really appreciate it.

Direct download: Ep._327.1._Diversity.mp3
Category:general -- posted at: 7:26am PDT

Today on the Salesforce Admins Podcast we’re speaking to Rebe de la Paz about her incredible journey to Salesforce and the amazing stories she has inspired since getting involved in the Salesforce community.

Join us as Rebe shares her journey from wanting to be a doctor to Salesforce Admin and User Group leader. You’ll hear how she taught herself Salesforce, the challenges she has faced in and outside of Salesforce, and how she’s using her experience to make a positive impact on others.

You should subscribe for the full episode, but here are a few takeaways from our conversation with Rebe de la Paz.

 

From pre-med to Salesforce.

As Rebe explains, her journey to Salesforce has been anything but a straight line. “I’m the lady with a million jobs. It’s been a long path to Salesforce for me,” she says.

After a variety of career and educational experiences, she graduated from the University of Massachusetts and landed a position as a Marketing Coordinator with a non-profit in the Chicago area that had just purchased Salesforce.  However, the transition to Salesforce was rocky at best. “What better way to learn Salesforce than by learning data architecture and hierarchy?” Rebe says.

However, as Rebe shares, “I taught myself Demand Tools while I was there. I knew nothing about ETL but I figured it out, and I got the system clean within a year.”

 

Learning Salesforce.

When she experienced a setback at that position, Rebe says, “I spent the time bettering myself, my brain and learning more Salesforce. This is pre-Trailhead. I came across a site called ButtonClick Admin and another site by a gentleman, David Liu, who chased down his dream to work at Google. I thought, if this man can do this in two years, I can too.”

So, how did Rebe begin this process? She says, “I just started to dig deep, canvas the blogs, read, and listen to podcasts. I started playing around with my own dev org and figuring things out.”

 

Going all in. 

When Rebe made a choice to expand her horizons, “within two weeks I found another job,” she says. “I still hadn’t participated in the Success Community yet. But once I took that new role, I made a promise to myself that I wasn’t going to let myself feel that way — like I was threatened or like my job would be taken from me — in a role again,” says Rebe.

“I made a decision, I’m going to say yes to every opportunity that comes my way, and I’m going to put myself headfirst into a Salesforce career. When I went to my new role, I joined the Salesforce Community,” explains Rebe.

Her first in-person Salesforce experience was a developer meeting during Lightning week, which she says was initially intimidating. “If you’re a woman in the tech world, there’s always going to be a lot of guys, especially at the developer meetings. I knew no one, but the thing that really got me was that everyone there was in amazement at what we saw on the screen,” says Rebe.

 

Getting involved in the community.

Since that moment, the Salesforce Community has continued to have a huge impact on Rebe’s career and life. “Every week, every day, I can’t believe I’m a part of this. I meet so many people. I get to participate in so many things. I’ve done so much since I’ve joined the community,” says Rebe.

One of her career milestones has been teaching Girl Develop It courses, which have allowed her to give back to the community. As she explains, “At the end of the day, I want to be able to look back and say, ‘what did I accomplish with the breath I was given?’”

 

Giving back with Girl Develop It.

Rebe has loved being involved with Girl Develop It. “There was a camaraderie amongst women who are passionate about Salesforce. For me, it was amazing because I gave up one Saturday. That’s all it took. Imagine if everyone gave up one day to do something for someone else?” she says.

As she points out, it all comes down to how you manage and view your time. “I have more than one day on my calendar to help others. That made me want to further my partnership and work with Girl Develop it,” says Rebe.

When she recalls one of her favorite student success stories, she says, “that little bit of time out of my year just made a major impact on another person, and that person is going to make major impacts on others.”

For more insights, make sure to follow Rebe de la Paz on Twitter (@Rabedela). 

 

Links:

 

We want to get your suggestions for guests on the podcast, and we need your help! So tweet your guest suggestions and support to @SalesforceAdmns to help us get more Awesome Admins on the podcast.

We want to remind you that if you love what you hear, or even if you don’t head on over to iTunes and give us a review. It’s super easy to do, and it really helps more Admins find the podcast. Plus, we would really appreciate it.

Direct download: Ep._326_with_Rebe_de_la_Paz.mp3
Category:general -- posted at: 8:41am PDT

Today on the Salesforce Admins Podcast we’re speaking to a couple of original members of Team Trailhead: Lauren Grau and Dana Hall. Lauren does all of the fantastic marketing for bigger campaigns on Team Trailhead, and Dana is (as many of you know) the Twitter voice of Team Trailhead.

Join us as they give us an inside look into Team Trailhead: how they got to Salesforce, the things they work on and how the Trailhead community has changed their lives. We’ll also hear about “Trailheart” and what admins can do to “keep Trailhead weird.” 

You should subscribe for the full episode, but here are a few takeaways from our conversation with Lauren Grau and Dana Hall.

 

The journey to Salesforce.

Both Dana and Lauren came from non-profit backgrounds before landing at Salesforce.

As Lauren explains, “a friend who worked at Salesforce told me about a job opportunity on the developer marketing team. A week later, I had a job at Salesforce. I ended up being part of the team that founded Trailhead in 2014.”

When asked to describe Trailhead to someone who’s never heard of it, Lauren says, 

“Trailhead is the fun way to learn Salesforce. But first, you’d have to know a bit about what Salesforce is. Luckily we have a trail for that. Navigate the Salesforce Advantage is a great trail to teach people what Salesforce is. Basically, Trailhead is our e-learning platform that’s designed to teach everyone — whether you’re a developer, admin or end user — about the Salesforce culture, product, and company.”

 

Witnessing the love fest that is the Trailblazer community.  

“The community helped get Trailhead to where it is today, with their energy and enthusiasm. We’re really proud of our Trailhead community. We call them Trailblazers because these are people who are carving out a path for themselves and reaching a hand back to help others,” says Lauren.

Dana agrees, adding that she sees “an amazing organic community that I’ve come into and that I’m happy to help foster online, especially on Twitter. It’s amazing to see people who have never met answer questions and supporting each other.”

The community aspect has had an enormous impact on Lauren. She shares, “I didn’t always feel that one-on-one connection with my work, but with Trailhead, every day we’re hearing stories from Trailblazers about how having access to education and tech skills has changed their lives.”

 

Keep Trailhead weird.

Trailhead is anything but a boring corporate training program, hence, the slogan, “keep Trailhead weird.” Dana says, “it’s the idea of keeping what makes Trailhead special, especially as you become more popular, you can lose what made you popular in the first place. Trailhead is so successful because it’s valuable content that is well written with hands-on elements that are fun and that people find addictive in the most positive way. As the team grew, we wanted to make sure we didn’t lose our special sauce.”

“It’s all about keeping that offbeat nature and the willingness to try something new, different and not settle for the status quo. Also, keeping it real. We have a saying: Trailheart,” says Lauren.

 

Tapping into Trailheart.

“Trailhead has really helped me learn the history and culture of Salesforce. It’s also really helped me feel like a better employee,” says Dana.

As Dana points out, “it’s not hard to get people to understand the value of Trailhead. The real kicker is figuring out how to help people find the time and motivation. This is something we really want to figure out.”

 

Changing the way people learn.

We asked Dana and Lauren: if they had a time machine and could go forward 20 years, what would they like to have accomplished? They hope to change the way people learn and access education. As Dana shares, “having Salesforce skills and literacy for the Salesforce platform is a necessary business skill, like knowing how to type or use email. In 20 years, I hope it will be taken for granted as something we had to endeavor to teach.”

For more insights, make sure to follow Lauren Grau (@laurengrau) and Dana Hall (@THEDanaHall) on Twitter.

We want to get your suggestions for guests on the podcast, and we need your help! So tweet your guest suggestions and support to @SalesforceAdmns to help us get more Awesome Admins on the podcast.

We want to remind you that if you love what you hear, or even if you don’t head on over to iTunes and give us a review. It’s super easy to do, and it really helps more Admins find the podcast. Plus, we would really appreciate it.

Direct download: Ep._325_with_Lauren_Grau_and_Dana_Hall.mp3
Category:general -- posted at: 8:15am PDT

Today on the Salesforce Admins Podcast we’re speaking to Pat Solum, he’s a Salesforce MVP and the co-leader of the Sioux Falls Salesforce user group. Pat’s Salesforce origin story is simple: once he saw the figurative Salesforce Bat Signal, he immediately connected with his community. This connection to the Salesforce community enabled him to master many different technologies. Now he’s ready to share some of the most valuable tips and tricks for Admins that he’s learned in his career.

Join us as Pat shares how he became involved in the Salesforce community and what inspired him to create User Group Office Hours. We'll also hear about the essential skills Admins need to have, as well as the products he's most looking forward to in 2017.

You should subscribe for the full episode, but here are a few takeaways from our conversation with Pat Solum.

Embrace the community.

Pat started in a Marketing Manager position and, “really quickly, Salesforce became my favorite part of my job,” he says.

The Salesforce community is a huge part of why he loves what he does. “There are certain people who, if I hadn’t met them, I would have flunked out of Salesforce in my first year,” says Pat.

As Pat explains, “I found the Answers community to be really, really engaging. I would have what I thought were really dumb questions. I’d post them out there. Low and behold, an hour later I’d have exactly what I needed to do my job. I got really hooked on it.”

That’s when he discovered User Groups. “Everyone in these User Group meetings was so engaging. Really quickly it became this really contagious community,” he says.

Start a User Group.

Looking to connect with the local Salesforce community, Pat and his co-leader, Sarah Gall, started the User Group in Sioux Falls. Unsure of how to begin, Pat started User Group Office Hours, which is now in its second year. “We’ve been able to help a lot of different User Group Leaders, new and old,” says Pat.

Connect with other Admins.

When asked how his career has changed since starting with Salesforce, Pat says, “My career has just exploded. Salesforce has opened up so many different avenues for me, personally and professionally.”

“This whole idea that Salesforce uses Ohana, it’s not just talk, it’s real. There’s so many great life long friends that I’ve met through here. They have helped my career by helping me learn new skills and have allowed me to connect with amazing companies,” says Pat.

Prioritize and communicate with users.

So, what exactly does an Admin do everyday? Pat says, “the biggest thing for me as an Admin has been prioritization. Looking at your email, looking at the different tasks I had open for that day and being able to prioritize what needed to get done right now and what could be delayed. I always have the philosophy that if it takes five minutes or less, just knock it out and get it over with.”

Another was talking to his users. He always asked them, “How is Salesforce working for you? What can we do to make Salesforce more efficient for you?” He often spent time talking to the business stakeholders to make sure they were getting the right data out of Salesforce. “It was a very busy job. I loved it,” says Pat.

Be the calm in the middle of the storm.

When looking for a Super Admin, Pat says the quality he would look for most is someone “who could be the calm in the middle of a storm.”  He goes on to explain, “You get a lot of things thrown at you as a Salesforce Admin, and you have to be someone who can’t get rattled. You have to be someone who can prioritize their time and focus on the important tasks. Also, someone who can defend the decisions that they’ve made in a diplomatic way.”

Pat also believes that the ability to learn the technical aspects is crucial. “There’s so much great information out there through Trailhead, the Success Community, and Answers that the technical aspect of learning the Salesforce platform is almost secondary to the time management and diplomacy side of being an Admin,” says Pat.

Don’t get randomized. 

“When you get a user request, you have to be 100% sure why they’re asking for it. Sometimes a user will ask for a feature, but then you discover that it’s because they don’t know how to run a very simple, fundamental part that’s already in the system,” says Pat.

As he explains, a lot of being an Admin is “making sure that the feature the user wants is really as important as they think it is. Then being able to diplomatically tell them no or find other stakeholders to make it part of what Salesforce does for your users.”

Looking forward to Spring 2017, Pat says he’s most excited about Lightning even though some Admins are still intimidated by it. “What we need to ask is, ‘is my end user’s experience better in Lightning or better in Classic?’ If it’s better in Lightning, that’s where you need to be. It’s our job to figure it out to make it easier for them, not vice versa,” says Pat. That is, ultimately, what you should use to drive your decision about what you build and what your end user sees.

For more insights, make sure to follow Pat Solum on Twitter (@Sodakforce).

Links:

We want to get your suggestions for guests on the podcast and we need your help! So tweet your guest suggestions and support to @SalesforceAdmns to help us get more Awesome Admins on the podcast.

We want to remind you that if you love what you hear, or even if you don’t head on over to iTunes and give us a review. It’s super easy to do and it really helps more Admins find the podcast. Plus, we would really appreciate it.

 

 

 

Direct download: Ep._324_with_Pat_Solum.mp3
Category:general -- posted at: 8:13am PDT

Today on the Salesforce Admins Podcast we’re speaking to two security experts, Laura Pelkey and Lynn Simons from our Security team at Salesforce. They have some really great security tips for admins and so much more.

Join us as Laura and Lynn share their insights on security best practices at Salesforce and what they’re doing to help make the lives of admins and customers easier and more secure. We’ll learn about the benefits of two factor authentication protocols and why it’s important that admins transition to TLS 1.1 or higher. All that and more from Laura Pelkey and Lynn Simons.

You should subscribe for the full episode, but here are a few takeaways from our conversation with Laura Pelkey and Lynn Simons.

Creating one stop shop for security needs.

As Lynn explains, “We want to make things easy for our community.” What they’ve been doing to make this happen: “we’ve been working on a web page that is a central hub for admins and customers. It will help them find what works for them and answer the questions they have about security. That URL is Salesforce.com/security,” says Lynn.

The website is chock-full of helpful resources. “You can even link back to admin.salesforce.com and have an assorted view of all the blog posts we’ve written for admins, all in one view,” says Lynn.

Making people feel the spark.

Laura has a background in security and has been with Salesforce for a little over 2 months, however she started as a Salesforce admin. As she explains, “I love talking about security. I’m super obsessed with it. I think it’s something that unites the world right now. It’s the universal struggle, everyone needs to be more secure and everyone is talking about it.”

What would she like to hear someone say to her at Dreamforce next year? “Wow that’s so interesting. You need to get people to feel the spark so that they direct themselves and ask: how can I be more secure? What can I do in my everyday life?” says Laura.

Lynn has also felt the spark. “Security in every fiber of what we do. That just got me jazzed because I realized that every single person had a role to play. I think that’s true for our customers too. Whether you’re a user, an admin or a dev there’s some element or way you’re interacting with this internet service that makes security relevant,” says Lynn.

As Lynn shares, “it’s the world we live in. It’s no different if you’re on LinkedIn or Facebook or Tweeting. These implications are everywhere. That’s what sparked me.”

Making things easier for customers with two factor authentication.

So, what updates are coming to the security landscape at Salesforce? Laura says, “a couple of updates that are coming out in the Spring release are easier and better ways to authenticate your logins,” says Laura.

As Laura shares, “two factor authentication is something we encourage everyone to adopt. It’s really the easiest thing you can do to better protect yourself and your data.”

Lynn chimes in, “we want security to be easy for our customers. In the upcoming releases you’re going to see it getting easier and easier to not only make your logins secure but it will be easier to configure that.”

Building good relationships with IT.

Lynn says the new updates are “going to make your life easier when dealing with IT. They’re going to back off a bit. It makes them have more faith in the security of your org.”

Admins can now configure a lot of things declaratively which allows them to take a leadership position within their company. “We’re trying to come with ways to make interacting with IT easier. It’s definitely worth the investment in that relationship, ” says Lynn.

Also, as Laura points out, building these relationships, “will position you as a security expert within your company.” She adds, “some of these simple configurations can be ways to build the relationship so when you want to make the bigger changes, that relationship is there already.”

It’s all about TLS.

TLS stands for Transport Layer Security. It’s a type of encryption protocol that helps with browser security. As Laura explains, Salesforce is in the process of switching to a more secure form of TLS. “Right now Salesforce runs on TLS 1.0, but that’s going to be switching to 1.1 or higher to align to security industry best practices. We want to be the most secure we can be for your data and the way to do that is stay current with the best practices in the field,” says Laura.

“This is something that we need to do to stay at the forefront of browser security. Since Salesforce runs in a browser we have to have the best protocols to protect data” says Lynn.

Admins need to transition to TLS 1.1 or higher. “If you’re a Salesforce admin you’re going to get an email about this, if you haven’t already and will walk you through the process. What we want to get across is that every customer needs to care about this. The first step is to see whether this affects you and then all the tools and support are there to help you,” explains Lynn.

For more insights, make sure to follow Laura Pelkey (@LauraPelkey1) and Lynn Simons (@lsimons0524) on Twitter.

Links:

We want to get your suggestions for guests on the podcast and we need your help! So tweet your guest suggestions and support to @SalesforceAdmns to help us get more Awesome Admins on the podcast.

We want to remind you that if you love what you hear, or even if you don’t head on over to iTunes and give us a review. It’s super easy to do and it really helps more Admins find the podcast. Plus, we would really appreciate it.

 

Direct download: Ep._323_with_Lynn__Laura.mp3
Category:general -- posted at: 8:45am PDT

Today on the Salesforce Admin Podcast we’re speaking to Scott Kozinchik, a Senior Product Manager at Salesforce. Scott works on some of the most popular admin tools like Flow and Process Builder. He’s excited to share his Flow and Process Builder wisdom, along with some helpful tips on how admins can be successful at using both.

Join us as Scott shares his journey from admin to Product Manager and what it’s like working on the Flow and Process Builder team. We learn the difference between Flow and Process Builder. We also get insight into why Scott loves Reusable Processes and what makes his job as a Product Manager so exciting.

You should subscribe for the full episode, but here are a few takeaways from our conversation with Scott Kozinchik.

Process Builder makes data manipulation easy.

Scott started his Salesforce career as an admin in 2007. As Scott says, “I love Salesforce for the power it gives to the every person.”

However, when asked what aspect was hardest for him to pick up, he shares, “Rules and Permissions and Profiles. It took a long time for me to figure these out because they were spread all over the platform. I also didn’t understand how to use a Lead Object. I didn’t understand the difference between a Lead and an Account. There wasn’t a lot of prescriptive guidance on that. That’s changed.”

Moving to Process Builder has been a positive step forward. “It’s a fantastic, simple UI that lets you hook onto changes that happen on any of the objects in Salesforce and take subsequent actions and build out these beautiful ‘if this then that’ formulas while controlling the automatic data manipulation within your org,” says Scott.

Processes are really flows under the hood

“Process Builder is built on Lightning. It’s a fantastic example of what can be built on Lightning,” says Scott.

As he explains, whereas “Lightning was more created to render information and get your users interacting with your data, Process Builder is more a structured tool. Ultimately what Process Builder does is that it creates metadata that drives the Flow engine in exactly the same way that the Flow engine creates metadata that drives the Flow engine.”

As Scott explains, “Processes are really flows under the hood. To our advanced admins and admins that cross over to the developer realm, they can actually put that metadata into the engine directly through the API.”

Build screens with Flow

The Flow component now allows admins to use Flow like never before. “The actual difference between Process Builder and Flow is that the Flow Designer allows you to build actual screens,” says Scott.

This is one of the reasons Flow is so exciting. “You can build interfaces. You can collect information from your users and dynamically render new information to them in screens. Historically those have always been standalone, but now Lightning Application Builder has really changed the game, and you can now combine multiple components. Those Flow screens can be part of that,” says Scott.

Reusable processes save time and energy.

One of Scott’s favorite features? Reusable processes. As he shares, “reusable processes are really cool. Especially for people who are more developer minded and they don’t want to do things over and over again.”

So, what exactly makes Reusable Processes so handy? As Scott says, “you can take chunks of your processes that get used by other processes and create something called an Invocable Process. Then, in Process Builder, instead of making that series of actions, something you have to reauthor in all of your processes, you just call the Invocable Process. That’s reusable and compartmentalized.”

Product Managers are advocates for other departments.

If he had to choose one aspect of his job that’s his favorite, Scott says, “the diversity of people I get to work with. I get to work with designers and I get to work with developers. I get to work with doc writers, marketers, the sales folks and we are one of the groups of people that get to interface the most with customers.”

In order to be successful, Scott says it’s important to keep in mind, “when talking to any one of those categories, you’re advocating for all of the others.”

When asked what advice he’d give a newbie admin who has never built a process, Scott says, “the hardest thing isn’t using the software tool, it’s understanding your business process. Spend time thinking about what you’re trying to accomplish. What outcome do you want to achieve? What knowns and unknowns are you working with? Then map it out. Once you’ve done that, the processes and flows will fall out from the upfront work you’ve done,” says Scott.

For more insights, make sure to follow Scott Kozinchik on Twitter (@scottkozy_sfdc).

Links:

We want to get your suggestions for guests on the podcast, and we need your help! So tweet your guest suggestions and support to @SalesforceAdmins to help us get more Awesome Admins on the podcast.

We want to remind you that if you love what you hear, or even if you don’t head on over to iTunes and give us a review. It’s super easy to do, and it really helps more Admins find the podcast. Plus, we would really appreciate it.

Direct download: Ep._322_with_Scott_Kozinchik.mp3
Category:general -- posted at: 8:26am PDT

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